Question 1

How much does the paid pilot cost?

Accepted Answer

The paid pilot is $199 for 30 days. The full pilot fee is credited toward your first subscription.

Question 2

What does the $199 pilot cover?

Accepted Answer

The 30-day pilot gives your team a focused MenderGrid workspace for organizing locations, work orders, recurring maintenance, assignments, and service history.

Question 3

Why start with a paid pilot instead of jumping straight into a subscription?

Accepted Answer

The pilot gives your team time to put one real maintenance rhythm into practice, see the workflow in use, and make an informed subscription decision with the pilot fee credited toward that first subscription.

Question 4

How much implementation effort does the pilot require?

Accepted Answer

The first setup focuses on three moves: create your organization, add a location, and create your first work order or recurring-maintenance template. Those steps give the pilot a useful operating starting point without asking your team to configure everything at once.

Question 5

What are the first three things we set up?

Accepted Answer

First, create the organization. Second, add the first location. Third, create a starter work order or recurring-maintenance template so the team can see the workflow from request to follow-through.

Question 6

Do we need a large team or a dedicated implementation project?

Accepted Answer

No large implementation project is required to begin the pilot. Start with the people who coordinate maintenance and one representative location, then expand the workspace as the workflow proves useful.

Question 7

What does MenderGrid cover?

Accepted Answer

MenderGrid is coordination software for organizing locations, issues, work orders, recurring maintenance, assignments, comments, and service history in one workspace.

Question 8

Does MenderGrid provide field service or emergency coverage?

Accepted Answer

No. MenderGrid does not provide field-service labor or emergency response. It helps your team coordinate the work, owners, timing, and history around maintenance operations.

Question 9

Can the workflow cover more than one location?

Accepted Answer

Yes. MenderGrid is organized around locations, so teams can coordinate work across multiple sites and keep the related service history together. The pricing page shows the current location-based subscription options.

Question 10

Can I get a refund if I change my mind before onboarding?

Accepted Answer

Yes. The $199 pilot fee is fully refundable when you request the refund before onboarding begins. Use the contact path or support channel provided during purchase to make the request.

Question 11

What happens if there is a genuine service failure after onboarding?

Accepted Answer

Once onboarding begins, the $199 pilot fee is not refundable under the standard policy. If MenderGrid has a genuine service failure that prevents the pilot from being delivered as promised, contact us for a review; a confirmed failure may result in a full refund or an extension of the pilot period, depending on the circumstances.

Question 12

How does subscription cancellation work?

Accepted Answer

To stop the next subscription charge, cancel before the next renewal. That prevents the upcoming charge; a cancellation does not otherwise refund a completed subscription billing period. Subscription refunds are limited to duplicate or incorrect charges.

The short version, before you commit.

Know what happens next.

A small, defined first step

Three moves to get moving

Coordination software, clearly scoped

Clear expectations if plans change